PRIVACY POLICY
We deeply value the trust you place in us and understand the importance of secure transactions and protecting your personal information. This Privacy Policy outlines how DPMART collects, uses, shares, and processes your personal data through our website www.dpmart.in and its mobile application.
You can browse sections of the Platform without sharing any information with us. However, please note that we do not offer any products or services on this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or using our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. If you do not agree, please do not use or access our Platform.
Collection of Your Information
When you use our Platform, we gather and retain the information you provide us. Once you share your personal data, you are no longer anonymous to us. We strive to clearly identify required fields versus optional fields wherever possible. You always have the choice to refrain from providing information by opting out of using specific services, products, or features on the Platform.
We may track your purchasing behavior, preferences, and other details you choose to share on our Platform. This information helps us conduct internal research on our users' demographics, interests, and behaviors, aiming to better understand, protect, and serve our users. We aggregate and analyze this information for insights. It may include the URL you visited before arriving on our Platform (whether our own or not), the URL you navigate to next (whether our own or not), your computer's browser information, and your IP address.
We collect personal data (such as email address, delivery address, name, phone number) when you create an account, make transactions, or participate in events or contests. While some sections of our Platform can be browsed without registration, certain activities (like ordering products, accessing online content, or services) require registration. We use your contact details to send you offers based on your previous orders and interests.
Demographic / Profile Data / Your Information
We utilize your personal data to process and fulfill orders, deliver products and services, handle payments, and communicate with you regarding orders, products, services, and promotional offers. If we use your personal data for marketing purposes, we will provide you with the option to opt-out. Your personal data helps us support sellers and business partners in order management, improve customer experiences, resolve disputes, troubleshoot issues, ensure a secure service, facilitate payments, gauge consumer interest in our offerings, inform you about online and offline promotions, products, services, and updates, personalize and enrich your user experience, comply with regulatory requirements as needed, detect and prevent errors, fraud, and other unlawful activities, enforce our terms and conditions, and fulfill other purposes disclosed to you during data collection.
With your consent, we may access your SMS, instant messages, contacts, location, camera, photo gallery, and device information.
To enhance our product and service offerings, we gather and analyze demographic and profile data regarding user activity on our Platform. We utilize your IP address to diagnose server issues and manage our Platform. Additionally, your IP address aids in identifying you and gathering general demographic information.
Cookies
We utilize data collection tools like "cookies" on specific pages of our Platform to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. "Cookies" are small files stored on your hard drive that aid in delivering our services. They do not contain personal data. Cookies can customize information based on your interests. Most cookies are "session cookies," deleted from your hard drive after your session ends. You can decline/delete our cookies if your browser permits. Third-party "cookies" or similar devices on some pages may be placed by parties outside our control. We use cookies from partners like Google Analytics for marketing and analytics. Google Analytics helps us understand how users interact with our site. Learn more about Google's data practices at: Google Privacy Policy. Opt-out of Google Analytics at: Google Analytics Opt-out. You can manage cookie preferences at your browser level; disabling cookies may limit certain service features.
Sharing of personal data
We may share your personal data with third parties such as sellers and business partners under various circumstances. This sharing enables us to provide you with access to our products and services, fulfill your orders, enhance your experience, gather feedback on products, process payments, comply with legal obligations, conduct market research or surveys, enforce our Terms of Use, facilitate marketing and advertising activities, analyze data, provide customer service assistance, and prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our products and services.
We may disclose personal data if required by law or in good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. Additionally, we may disclose personal data to law enforcement agencies, third-party rights owners, or others if reasonably necessary to enforce our Terms of Use or Privacy Policy, respond to claims of content violations, or protect the rights, property, or safety of our users or the general public.
Security Precautions
We employ reasonable physical, electronic, and procedural safeguards to safeguard your information. When accessing your account information, we utilize secure servers. Once we receive your information, we strictly adhere to security protocols to prevent unauthorized access. However, users acknowledge and accept the inherent security risks associated with data transmission over the internet and the World Wide Web. While we strive to maintain a secure platform, complete security cannot be guaranteed. Users are responsible for safeguarding their account login and password information.
Children Information
Access to our Platform is restricted to individuals who can legally enter into contracts under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have provided any personal data of children under the age of 18 years, you confirm that you have the authority to do so and authorize us to use the information in accordance with this Privacy Policy.
Data Retention
We retain your personal data in compliance with relevant laws, for a duration no longer than necessary for the purposes for which it was collected or as mandated by applicable regulations. However, we may retain information related to you if deemed necessary to prevent fraud or abuse in the future, to enable DPMART to assert its legal rights or defend against legal claims, or if required by law. We may also retain your data in anonymized form for analytical and research purposes.
Your Rights
We strive to ensure that the personal data we process is accurate and, where necessary, kept up to date. If you believe any personal data we hold is inaccurate or incomplete for the purposes it was collected, you have the right to request its correction or deletion. You can access, correct, and update your personal data directly through the functionalities available on our Platform. Certain non-mandatory information can be deleted by logging into our website and visiting the Profile and Settings sections. For assistance with these requests, please contact us using the information provided below.
Your Consent
By visiting our Platform or providing your personal data, you consent to the collection, use, storage, disclosure, and processing of your personal data on the Platform in accordance with this Privacy Policy. If you disclose personal data about others to us, you confirm that you have the authority to do so and permit us to use the data as outlined in this Privacy Policy.
When you provide personal data on the Platform or through partner platforms or establishments, you consent to us (including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and third parties such as credit bureaus) contacting you via SMS, instant messaging apps, phone calls, and/or email for the purposes specified in this Privacy Policy.
Changes to this Privacy Policy
Please review our Privacy Policy regularly for updates. We may revise this Privacy Policy to reflect changes in our data practices. Significant changes will be communicated by updating the policy's last revised date, posting a notice on our Platform, or sending an email, as required by applicable law.
Grievance Officer
As per the Information Technology Act, 2000 and its associated rules, the Grievance Officer's details are provided below:
Name: Priyesh Gupta
Designation: Senior Manager
Company: DPMART
Address: 151/1, 2nd Pusta, New Usmanpur, Delhi, India, 110053
Email: dpmart1404@gmail.com
Customer Support
If you have questions, concerns, or complaints regarding the collection or use of your personal data under this Privacy Policy, please contact us at dpmart1404@gmail.com.
For inquiries or complaints related to products and services, you can reach our customer support team at +91 9627421106.
Last Updated: July 2024
